meeting the demand
With the opening day of the lines for
Carling Cup Final tickets arriving, the club have not covered
themselves in glory off the field, with the fans not finding it a satisfying
Why the small server then ?
Not since 2002
have Tottenham Hotspur been required to arrange
for supporters to purchase a ticket for a cup
final. Technology has moved on since then,
with the ability to purchase tickets via the
internet common practice as well as via the
tickets allocated to Spurs went on sale to
20,000 or so season ticket holders from 9:30
a.m. on Wednesday January 30. You can only
purchase these tickets via the internet or the
phone. All season ticket holders are guaranteed
a ticket, as long as they purchase these tickets
by 5:30 p.m. on Monday February 4.
So, at 9:35
a.m. I went onto the official site, which told
"Due to the current level of demand for tickets,
you are being held in a queue. Please do
not continuously click on refresh, as the page
will refresh automatically.”
My screen now
displayed a long white bar, which slowly turned
purple to indicate when I would be allowed on to
the correct page. OK. Fair enough.
I tried to
phone, but the lines were too busy to take the
call. OK, I’ll get through via the site,
or so I thought.
Slowly and not
so surely the bar turned a rather natty shade of
purple, which brought cheer to my heart.
The thought of securing my tickets so that I
could ensure that my nine-year-old son was going
to be able to walk along Wembley way with me was
just as exciting for me as it was for him (We
all have our crosses to bare and I was made a
Spurs fan by my family and, by God, he is going
to have to suffer the same fate of "almost" as I
have to. Remember – suffering makes us stronger
I tried the
phone a few more times, but no joy. After
three hours the bar was three quarters of the
way to Cup final ticket heaven. Just a bit
more – about 40 minutes at the rate it was
going. But then it kicked me right back
to the beginning – all the purple had gone.
I was left with a white bar only ... all I need
was the continuous sound of one tone beep to
confirm that this white bar meant death to my
objective. Why ? What did I do wrong
? Why did I have to start again ?
phoning, but no joy. So I went through the
options on the main switchboard, and managed to
get through to the ticket office. The
lady could not take my Carling Cup final
request, despite me explaining the problem.
“Well, it’s busy,” she informed me.
pointed out that Led Zeppelin had over a million
hits to register for tickets (Led Zep play about
as often at Wembley as we do). “Maybe they
had a bigger server," she replied, in a rather
sarcastic tone. She then informed me that
the internet and telephone lines were open 24
hours. Calling at 3:00 a.m., she said, was
sleep then ? I only want to buy my tickets
and if the server can't cope with the 20,000
season ticket holders, how is it going to cope
with 30,000 members who can register for tickets
via the same method from 9:30 a.m. from Thursday
Anyway, I am
trying and trying. I plan to leave work at
6:00 p.m. tonight. If I’m not connected
then, then it’s an early alarm call. I
just hope that the rest of the season ticket
holders have not been given the same "advice",
trying to explain to the other half why you are
on the phone at 3:00 a.m. “Buying tickets, love.
I love my club.
I just want a little love back and a bloody
If you have any contacts at the club, please pass this on...
I am writing to you in disgust at the treatment of all Season Ticket
Holders in trying to purchase a Carling Cup Final ticket.
Why oh why does this club continue to treat it's fans like dirt when
we paying hundreds of pounds a season to be then treated with
contempt. Firstly, we are asked to phone a high rate charge
phone number, only to be told when we finally get through to the
ticket office that all operators are busy, then they cut you off !
This reminds me of the countless hours I spent on the phone when I
was a member trying to get tickets for home matches, only to be cut
off when the call count exceeded 10.
Secondly, they ask you to try the online ticket website, but again
you're in a queue trying to access it, so the same scenario as
There was a simple alternative to this, in the season ticket book
there is a League Cup Final voucher, which if sent to the ticket
office you could've specified what price ticket you wanted, and
Ah, but call be a cynic, they wouldn't get more money out of the
fans that way!
anyone reading this at the club might like to respond ??